Symptom
You maintained an attachment in the Master Data such as Account Master Data or Product Master Data but it is not automatically copied into the new Sales Order or new Sales quote.
Environment
SAP Business ByDesign
Reproducing the Issue
We will use Product Master Data and Sales Orders as an example.
- Go to the Product and Service Portfolio work center.
- Go to the Products view.
- In the Show field, select All Products.
- Search for the product ID ABC (ABC is the name of the product) and click Go.
- Click Edit.
- Click View All.
- Go to the Attachments tab.
- Click Add > File to add the file as an attachment.
- Click Save.
- Go to the Sales Orders work center and from Common Tasks select New Sales Order.
- In the New Sales Order screen maintain the account and other mandatory details.
- Click View All.
- Go to the Items tab.
- Click Add Row and add the product ABC.
- Go to the Attachments sub tab.
- You can see: No records found.
Cause
The attachment maintained in the account or product master data is not transferred when creating a new sales document.
Resolution
It is currently the expected system behavior.
Keywords
KBA , sales quote , AP-SLO , Sales Order Processing , How To
Product
SAP Business ByDesign all versions