SAP Knowledge Base Article - Public

1966243 - The Attachment Maintained in the Master Data is not Copied into the New Sales Order


You maintained an attachment in the Master Data such as Account Master Data or Product Master Data but it is not automatically copied into the new Sales Order or new Sales quote.


SAP Business ByDesign

Reproducing the Issue

We will use Product Master Data and Sales Orders as an example. 

  1. Go to the Product and Service Portfolio work center.
  2. Go to the Products view.
  3. In the Show field, select All Products.
  4. Search for the product ID ABC (ABC is the name of the product) and click Go.
  5. Click Edit.
  6. Click View All.
  7. Go to the Attachments tab.
  8. Click Add > File to add the file as an attachment.
  9. Click Save.
  10. Go to the Sales Orders work center and from Common Tasks select New Sales Order.
  11. In the New Sales Order screen maintain the account and other mandatory details.
  12. Click View All.
  13. Go to the Items tab.
  14. Click Add Row and add the product ABC.
  15. Go to the Attachments sub tab.
  16. You can see: No records found.


The attachment maintained in the account or product master data is not transferred when creating a new sales document.


It is currently the expected system behavior.


KBA , sales quote , AP-SLO , Sales Order Processing , How To


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