Symptom
Android devices are not able to complete enrollment due to the Cisco Identity Service Engine (ISE) crashing when attempting to connect to the the Afaria Server. Below are the errors associated with this behavior:
In the Afaria Server logs:
API0000: Fatal Exception: Conversion failed when converting the varchar value 'true' to data type int.
In the Cisco ISE (SP3) / Network Access Control Console (SP4):
- Error: External MDM Server Connection Failure : Reason is 89003 Failed to connect to MDM server
Description: Connecting to external MDM server failed
Suggested Actions: Please check to make sure the MDM server is up and ISE-MDM API service is running on the MDM server
- <DATE, TIME> INFO [Thread-49][]
cisco.cpm.mdm.util.MdmRESTClient -::<device UDID>:::- GET: MDM
Server URL: https://<MDM Device MAC address URL>
<DATE, TIME> INFO [Thread-49][]
cisco.cpm.mdm.util.MdmRESTClient -::<device UDID>:::- MDM
Server Response Code: 200
PASS <device MAC address> <DATE, TIME>
<DATE, TIME> INFO [Thread-48][]
cisco.cpm.mdm.util.MdmRESTClient -::<device UDID>:::- GET: MDM
Server URL: https://<MDM Device MAC address URL>
<DATE, TIME> INFO [Thread-48][]
cisco.cpm.mdm.util.MdmRESTClient -::<device UDID>:::- MDM
Server Response Code: 400
PASS <device MAC address> <DATE, TIME>
<DATE, Time> INFO [Thread-57][]
cisco.cpm.mdm.util.MdmRESTClient -::<device UDID>:::- GET: MDM
Server URL: https://<MDM Device MAC Address URL>
FAIL <device MAC address> <DATE, TIME>
<DATE, TIME> INFO [Thread-62][]
cisco.cpm.mdm.util.MdmRESTClient -::<device UDID>:::- GET: MDM
Server URL: https://<MDM Device MAC Address URL>
FAIL <device MAC address> <DATE, TIME>
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Environment
- SAP Afaria 7.0 Service Pack 3
- SAP Afaria 7.0 Service Pack 4
Product
Keywords
network access control, nac, ise, redirect, enroll , KBA , MOB-AFA , Afaria , Problem
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