SAP Knowledge Base Article - Public

1967680 - Shopping Cart Approval Results in an Unassigned Task

Symptom

You set up an approval process for shopping carts and created a cart which matches the conditions.

A suitable approver is correctly configured.

As a result, you expect the approval to take place.

An approval task is created but remains unassigned.

Environment

SAP Business ByDesign

Reproducing the Issue

Under the Business Task Management header, The approval task for the cart appears under the "Unassigned Tasks" monitor instead of being assigned to the expected approver.

Cause

System automatically checks if the determined approver is either requestor, recipient or creator of the cart and filtering them out of the approval process.

As a result, if no other responsible is determined, the approval task will remain unassigned.

Resolution

If you want approval to take place, then you must make sure that either:

  • The approver is neither requestor, recipient or creator of the cart.
  • There are other approvers determined so the task can still be processed by them. (via the configuration of multiple responsible or substitution rule setup)

Keywords

Approver is not determied , KBA , AP-PRP , Purchase Request Processing , AP-REQ , Internal Request Processing , How To

Product

SAP Business ByDesign all versions