Symptom
After upgrading the servers, users using BILaunchPad cannot print. Users get a blank Printer dialog box. (See screenshot.)
Environment
- Windows
- SAP BusinessObjects Enterprise XI 3.1 SP6 (update)
Cause
The Crystal Reports Print Control is out of date.
Resolution
- Make sure that permissions are set on the clients so that they can update the CR Print Control
Keywords
KBA , BI-BIP-INS , Installation, Updates, Upgrade, Patching , BI-RA-CRE , Crystal Reports for Enterprise , Problem
Product
Crystal Reports 2008 V1