SAP Knowledge Base Article - Public

1969265 - Dashboards fail to load on BI widgets


  • Dashboards freezes with "Initializing" message when loading from BI Widgets to Desktop.
  • Dashboards does not load on BI Widgets when using Flash player 11.9


  • Dashboards 4.0, 4.1
  • BI Platform 4.0, 4.1

Reproducing the Issue

  1. Publish Dashboards to repository.
  2. Launch BI Widgets
  3. Open a Dashboards and drag to the Desktop to create the widgets.
  4. Dashboards would freeze with "Initializing message".


Issue is due to the Flash player control with Dashboards


Upgrade your Flash player to the latest version i.e. Flash Player 12.0 to fix the issue.


Initializing, Dashboards stuck, Widgets hangs , KBA , BI-RA-XL , Obsolete: BusinessObjects Dashboards and Presentation Design , Problem


SAP BusinessObjects Dashboards 4.0 ; SAP BusinessObjects Dashboards 4.1