SAP Knowledge Base Article - Public

1969265 - Dashboards fail to load on BI widgets

Symptom

  • Dashboards freezes with "Initializing" message when loading from BI Widgets to Desktop.
  • Dashboards does not load on BI Widgets when using Flash player 11.9

Environment

  • Dashboards 4.0, 4.1
  • BI Platform 4.0, 4.1

Reproducing the Issue

  1. Publish Dashboards to repository.
  2. Launch BI Widgets
  3. Open a Dashboards and drag to the Desktop to create the widgets.
  4. Dashboards would freeze with "Initializing message".

Cause

Issue is due to the Flash player control with Dashboards

Resolution

Upgrade your Flash player to the latest version i.e. Flash Player 12.0 to fix the issue.

Keywords

Initializing, Dashboards stuck, Widgets hangs , KBA , BI-RA-XL , Obsolete: BusinessObjects Dashboards and Presentation Design , Problem

Product

SAP BusinessObjects Dashboards 4.0 ; SAP BusinessObjects Dashboards 4.1