SAP Knowledge Base Article - Public

1969658 - The Delete option is not available inside a Planned Campaign

Symptom

You want to delete planned Campaigns, but cannot find the option to do so.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Sales Campaign Workcenter.
  2. Navigate to Campaigns view.
  3. From the Show drop-down, choose Planned Campaigns.
  4. Open the campaign ABC (ABC represents the number of the campaign).
  5. Choose the Actions button.

RESULT: There is no option to delete.

Cause

It is not possible to delete planned campaigns from the campaign detailed view screen, but they can be deleted from the Campaign OWL (Object Work List).

Resolution

  1. Go to the Sales Campaign Workcenter.
  2. Navigate to Campaigns view.
  3. From the Show drop-down, choose Planned Campaigns.
  4. Select the campaign ABC and from the actions icon (gear-wheel), choose Delete.

See Also

2550962 - The Delete Option is Greyed Out While Trying to Delete a Campaign in Campaigns OWL

2806281 - No Logs for Deleted Campaigns

Keywords

campaign, delete, status, planned, OWL, , KBA , LOD-CRM-MKT-CAM , Campaigns , How To

Product

SAP Cloud for Customer add-ins all versions