1969748 - No Records Found in Account Overview Sales tab or Service tab

A user cannot see any documents in the Sales Orders, Sales Quotes, Opportunity or Contact section in the Sales tab or Service Requests in the Service tab of the Account Overview even though this user has the appropriate access rights to see the sales documents such as sales orders of this account.

Instead the system displays: No Records Found

SAP Business ByDesign

The issue can occur for the Sales Orders, Sales Quotes, Opportunity or Contact section in the Sales tab and Service Requests in the Service tab of the Account Overview. Sales orders will be used as an example.

1. Go to the Account Management work center.
2. Select the Accounts view.
3. Open account ABC in overview mode to open the account overview (ABC represents the account ID).
4. Navigate to the Sales tab.

In the section Sales Orders the user cannot see the open sales orders. The system displays "No records found".

However, the same user has the appropriate access rights to see the sales orders of this account.

The issue is due to certain access restrictions in the account factsheet which is planned to be solved in a future release.

To solve the issue, it is possible to remove the work center view Personal Data Disclosure (PERSONALDATADISCLOSURE) from the corresponding user(s) in order to be able to see the data from the individual work centers such as Opportunities/Sales Orders/Contracts etc. in your account overview Sales tab.

The view can be removed from the user as follows:

1. Go to the Application And User Management work center.
2. Select the Business Users view.
3. Select the respective user.
4. Select the Edit -> Access Rights button.
5. Navigate to the Work Center and View Assignment tab.
6. Click on the Expand All button.
7. Select the work center view Personal Data Disclosure.
8. Deactivate the Access to User.
9. Save the changes.

Once logged off and logged on again, the data in the Sales tab of the account overview will be visible.

In order to find out which user has access to this work center view, use the All Current Access Rights report add the field Work Center View and filter for the work center view Personal Data Disclosure.

Note that the work center view Personal Data Disclosure should be only assigned to a data privacy officer or authorized person with data protection responsibilities in the organization.

More information on this topic is available in the Help Center article: Personal Data Disclosure Quick Guide

Account Overview; No records found; Report; embedded Report; Personal Data Disclosure , KBA , AP-SLO , Sales Order Processing , How To