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1971633 - SAP Dashboards 4.1 (Formerly Xcelsius) fails to launch


When launching SAP Dashboards from the client desktop, the application does not open and there is no error message displayed.

The following can be found in the Windows Application log:

Application log:


Faulting application name: Xcelsius.exe, version:, time stamp: 0x527189bd

Faulting module name: MSVCR80.dll, version: 8.0.50727.6195, time stamp: 0x4dcddbf3

Exception code: 0xc0000005

Fault offset: 0x00014500

Faulting process id: 0x32f0

Faulting application start time: 0x01cf121e252401f2

Faulting application path: C:\Program Files (x86)\SAP BusinessObjects\Xcelsius 4.0\Xcelsius.exe

Faulting module path: C:\WINDOWS\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.6195_none_d09154e044272b9a\MSVCR80.dll

Report Id: 642fc04f-7e11-11e3-93eb-843a4b3ab11c




  • Windows 7 SP1
  • SAP Dashboards 4.1 SP2
  • Microsoft Visual C++ 2005 Runtime


SAP BusinessObjects Business Intelligence platform 4.0


KBA , BI-BIP-DEP , Webapp Deployment, Networking, Vulnerabilities, Webservices , BI-RA-XL , Obsolete: BusinessObjects Dashboards and Presentation Design , Problem

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