SAP Knowledge Base Article - Preview

1972314 - BCM 7 - Historical contacts for an agent shows gibberish after the agent's logon name has been changed

Symptom

  • Users personal call history in CDT> Tools> Calls shows gibberish/garbage/illegible data.
  • Issue starts only after the offending agent's logon credentials have been changed in the System Configurator.
  • Issue only happens with older data.


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Environment

SAP Business Communication Management 7.0.4 and lower

Product

SAP Contact Center, on-premise edition 7.0

Keywords

personal calls, garbage data, encrypt data, encription, Call History , KBA , CRM-BCM-CMS , Please use CRM-CCI , Problem

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