SAP Knowledge Base Article - Preview

1972374 - Invalid version of the BCM workstation component error while loading CDT

Symptom

Logging in to CDT failed with an error message "Invalid version of the BCM workstation components; install the latest 7.0 version".


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Environment

  • SAP Business Communcation Management 7.0
  • SAP Business Communcation Management Support Pack 7.0.1
  • SAP Business Communcation Management Support Pack 7.0.2
  • SAP Business Communcation Management Support Pack 7.0.3
  • SAP Business Communcation Management Support Pack 7.0.3.100
  • SAP Business Communcation Management Support Pack 7.0.4
  • SAP Business Communcation Management Support Pack 7.0.4.100
  • SAP Business Communcation Management Support Pack 7.0.5
  • SAP Business Communcation Management Support Pack 7.0.6
  • SAP Business Communcation Management Support Pack 7.0.6.100
  • SAP Contact Center Support Pack 7.0.7

Product

SAP Contact Center, on-premise edition 7.0

Keywords

Communication Desktop, CDT, terminal, error loading, Contact Center, IE terminal activeX object terminal.htm , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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