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1976414 - Security Token Service (STS) SSO issues between BO and BW System: Required Information for SAP Support to analyze the issue


  • Analysis suggests problems with the STS/SSO connection between Business Objects Enterprise Server (BO/BOBJ) and BW System.
  • The most common error messages are:
    • System received an expired SSO ticket
    • [Internal] SSO token or User password is empty
    • Issuer of SSO ticket is not authorized
    • com.businessobjects.sdk.core.server.CommunicationException$UnexpectedServerException
    • found in recently 4.2 SP4 APS trace  STS: A occurred; original exception message Error decoding PKCS 12 input

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental



  • SAP BusinessObjects Business Intelligence Platform 4.x
  • SAP Business Warehouse (BW)


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