1976414 - Security Token Service (STS) SSO issues between BO and BW System: Required Information for SAP Support to analyze the issue

• Analysis suggests problems with the STS/SSO connection between Business Objects Enterprise Server (BO/BOBJ) and BW System.
• The most common error messages are:
• System received an expired SSO ticket
• [Internal] SSO token or User password is empty
• Issuer of SSO ticket is not authorized
• com.businessobjects.sdk.core.server.CommunicationException$UnexpectedServerException
• found in recently 4.2 SP4 APS trace  STS: A java.io.IOException occurred; original exception message Error decoding PKCS 12 input

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental

• SAP BusinessObjects Business Intelligence Platform 4.x
• SAP Business Warehouse (BW)

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