Symptom
- Unable to connect to the BI Platform Server/Enterprise from Crystal Reports Designer to open or save reports to Enterprise.
- Error message: Internal error: An unknown exception has occured.
- Login works fine for CMC or BI launchpad.
Environment
- SAP Business Intelligence Platform 4.x
- SAP Crystal Reports 2011
Cause
- Keycode decryption module (cryptocme2.dll) of CA SCM version 12.0.2 loaded to BI Server memory is incompatible with Crystal Reports 2011 designer.
Resolution
- Install CA SCM (Workbench Harvest) 12.5.
See Also
Keywords
CR, Crystal Report 2011, BI4.0, 4.0, cryptocme2.dll cannot , KBA , BI-BIP-CRS , SAP Crystal Server , BI-RA-CR , Crystal Reports designer or Business View Manager , Problem
Product
SAP Crystal Server 2011