SAP Knowledge Base Article - Public

1977009 - Unable to connect to BI Platform from Crystal Reports 2011 designer


  • Unable to connect to the BI Platform Server/Enterprise from Crystal Reports Designer to open or save reports to Enterprise.
  • Error message: Internal error: An unknown exception has occured.
  • Login works fine for CMC or BI launchpad.


  • SAP Business Intelligence Platform 4.x
  • SAP Crystal Reports 2011


  • Keycode decryption module (cryptocme2.dll) of CA SCM version 12.0.2 loaded to BI Server memory is incompatible with Crystal Reports 2011 designer.


  • Install CA SCM (Workbench Harvest) 12.5.

See Also

1579901 - Error "SAP BusinessObjects Binary has stopped working" when installing SAP BusinessObjects Enterprise XI 4.0

1626736 - SAP BusinessObjects 4.0 Client Tools crash


CR, Crystal Report 2011, BI4.0, 4.0, cryptocme2.dll cannot , KBA , BI-BIP-CRS , SAP Crystal Server , BI-RA-CR , Crystal Reports designer or Business View Manager , Problem


SAP Crystal Server 2011