Symptom
Use admin account to install PowerDesigner 16.5 on a PC with Windows 7 64bit. The process accepts the license and creates the PowerDesigner 16 folder.
While it starts to copy all files into PowerDesigner 16 folder, the install process suddenly crashes with the following error:
Problem signature:
Problem Event Name: APPCRASH
Application Name: setup.exe_InstallShield
Application Version: 16.0.0.400
Application Timestamp: 4ab84bb7
Fault Module Name: ISSetup.dll
Fault Module Version: 16.0.0.400
Fault Module Timestamp: 4ab84b70
Exception Code: c0000005
Exception Offset: 00083244
OS Version: 6.1.7601.2.1.0.256.4
Locale ID: 1033
Additional Information 1: a4d6
Additional Information 2: a4d6bb1cf658533bb18a64c5e8712860
Additional Information 3: e0b4
Additional Information 4: e0b445e4e2ffe9238b30458e8a0f6e23
Read more...
Environment
- SAP PowerDesigner 16.5
- SAP PowerAMC 16.5
Product
Keywords
KBA , BC-SYB-PD , PowerDesigner , BC-SYB-PD-AMC , Power AMC , Problem
About this page
This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).Search for additional results
Visit SAP Support Portal's SAP Notes and KBA Search.