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1977899 - Error: 'The Product keycode is not valid. INS00140', when installing Crystal Reports on non-english version of MS Windows

Symptom

  • Keycode error.
  • When installing Crystal Reports, or Crystal Reports for Enterprise, on a version of MS windows other than English, it fails with the error:
                
    "The Product keycode is not valid. INS00140"


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Environment

  • SAP Crystal Reports 2013
  • SAP Crystal Reports 2016
  • SAP Crystal Reports 2020
       
  • SAP Crystal Reports for Enterprise 4.1
  • SAP Crystal Reports for Enterprise 4.2
  • SAP Crystal Reports for Enterprise 4.3

Product

SAP Crystal Reports 2013 ; SAP Crystal Reports 2016 ; SAP Crystal Reports 2020

Keywords

CR4E, Crystal Report for Enterprise, INS00140 , KBA , BI-RA-CR , Crystal Reports designer or Business View Manager , Problem

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