SAP Knowledge Base Article - Preview

1978931 - Error: "Logon Failed. Host not found", when attempting to connect to Salesforce.com from Crystal Reports

Symptom

  • Unable to connect to Salesforce.com
  • Can successfully connect to Salesforce.com from other computers.
  • Error: "Logon failed. Error: 'HY000:Host not found'", when attempting to connect to Salesforce.com
  • When attempting to connect to Salesforce.com from Crystal Reports, it fails with the following errors:
      
       "Logon failed."
          
       "Database Connector Error: 'HY000:Host not found'"
                   
        "Logon failed.
        "Details: IM006:[Microsoft][ODBC Driver Manager] Driver's SQLSetConnect Attr failed"
       
        Salesforce - Error - 01.png
       
        Salesforce - Error - 02.png
         
        Salesforce - Error - 03.png 
      
        
          
  • Note: Images and data in this SAP Knowledge Base Article is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.         


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Environment

  • SAP Crystal Reports 2013
  • SAP Crystal Reports 2016
       
  • Salesforce.com

Product

SAP Crystal Reports 2013 ; SAP Crystal Reports 2016

Keywords

proxy configuration, Internet Options, SQLSetConnectAttr, IM006, CR , KBA , BI-RA-CR , Crystal Reports designer or Business View Manager , Problem

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