SAP Knowledge Base Article - Public

1980165 - Account Information Not Updated in Existing Customer Contract

Symptom

A Customer Contract is created for a specific Account, and later the Account information is changed in the same existing contract.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to the Sales Orders Work Center.
  2. Select the Contracts view.
  3. Select a contract and click Edit.
  4. Under the General tab, observe that an Account is maintained with a specific address.
  5. Change the account address after the contract has been created.

  1. Go to the Account Management Work Center.
  2. Select the Accounts view.
  3. Open the account maintained in the contract.
  4. Navigate to the Communication tab and open the Addresses sub-tab.
  5. Click Add Row, maintain the new account address, and select the Main checkbox.
  6. Save the changes.
  7. Reopen the existing contract.

The updated account address is not reflected in the existing contract.

Cause

Once the contract is saved, any changes made to the master data will not be updated in the existing contract.

Resolution

There is no functionality to update an open/existing contract with changes made to the master data.

This is an expected system behavior.

Keywords

Customer Contract; Account Information; Existing Contract; Account Master Data; Account Address; Contract Update; Customer Account; Contract; Address Change , KBA , AP-SLO , Sales Order Processing , Problem

Product

SAP BUSINESS BYDESIGN 1708 ; SAP Business ByDesign 1.0 ; SAP Business ByDesign 1302 ; SAP Business ByDesign 1305 ; SAP Business ByDesign 1308 ; SAP Business ByDesign 1311 ; SAP Business ByDesign 1402 ; SAP Business ByDesign 1405 ; SAP Business ByDesign 1408 ; SAP Business ByDesign 1411 ; SAP Business ByDesign feature pack 2.0 ; SAP Business ByDesign feature pack 2.5 ; SAP Business ByDesign feature pack 2.6 ; SAP Business ByDesign feature pack 3.0 ; SAP Business ByDesign feature pack 3.5 ; SAP Business ByDesign feature pack 4.0