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SAP Knowledge Base Article - PreviewSymptom
The listen button is disabled in CDT, user cannot listen to recordings despite having necessary user rights.
Image/Data is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
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Environment
SAP Contact Center 7.0
Product
SAP Contact Center, on-premise edition 7.0
Keywords
communication desktop, system configurator, BCM, Contact Center, CCI, Listening, Recordings, playback, audio, voicemail, history , KBA , CRM-CCI , Contact Center Infrastructure , Problem
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