SAP Knowledge Base Article - Preview

1981388 - User is unable to listen to call recordings in CDT - SAP Contact Center


The listen button is disabled in CDT, user cannot listen to recordings despite having necessary user rights.

Image/Data is from SAP internal systems, sample data, or demo systems.  Any resemblance to real data is purely coincidental.



SAP Contact Center 7.0


SAP Contact Center, on-premise edition 7.0


communication desktop, system configurator, BCM, Contact Center, CCI, Listening, Recordings, playback, audio, voicemail, history , KBA , CRM-CCI , Contact Center Infrastructure , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.