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1981417 - Agentry Server get SSL error when pushing notifications to iOS devices

Symptom

When the Agentry Client is in the background of an iOS client, the Agentry Server is not able to push notifications to the device:

The Log files show:

2014/02/12 18:15:44.852:                 + iOS Bundle ID=com.syclo.Agentry
2014/02/12 18:15:44.852:                   + APNS Gateway=gateway.push.apple.com
2014/02/12 18:15:44.852:                     Sending message to user: Workorder received!
2014/02/12 18:15:44.852:                     Attempt to connect to APNS gateway at gateway.push.apple.com:2195 (17.149.36.238:2195)
2014/02/12 18:15:44.867:                     SSL error: error:2006707C:BIO routines:BIO_ctrl:broken pipe
2014/02/12 18:15:44.867:                     SSL error: error:2006F07C:BIO routines:BIO_read:broken pipe
2014/02/12 18:15:44.867:                     caught SSL Socket Error exception SSL Socket Error. Closing gateway socket.


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Environment

  • Agentry Server
  • iOS Agentry Clients
  • iPad Agentry Clients
  • iPhone Agentry Clients

Product

Agentry 5.0 ; Agentry 5.2 ; Agentry 6.0 ; SAP Mobile Platform 2.3 ; SAP Mobile Platform 3.0 ; SAP Mobile Platform 3.1

Keywords

KBA , MOB-SYC-OTH , Syclo Mobility for other backend , MOB-SYC-SAP , Syclo Mobility for SAP backend , MOB-SYC-IBM , Syclo Mobility for IBM backend , MOB-ONP-AGS , SAP Mobile On Premise Agentry Server , Problem

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