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SAP Knowledge Base Article - PreviewSymptom
Image/Data is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
- The Online monitoring shows multiple agents as logged in for very long time, but actually they are not logged in the system.
- Issue as seen below:
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Environment
SAP Contact Center
Product
SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0
Keywords
Agents users monitoring status logged on out off in , KBA , CRM-CCI , Contact Center Infrastructure , CRM-BCM-CMS , Please use CRM-CCI , How To
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