1982338 - BI 4.1 - An HTTP 500 error is observed when accessing CTS Web Service settings in Promotion Management

• When accessing CTS Web Service settings in Promotion Management hompage, an HTTP error is observed.
• The APS (holding the LCM services) logs show statements like:

CMC.WebApp|SERVER:12984:802.21004:1|.executeRequest|SERVER:4440:71015.17919:1|Ch1GLs7mB0ejtEtdoiwxyPo53f0|||||||||com.businessobjects.lcm.utilities.LCMLogger||com.crystaldecisions.sdk.exception.SDKException$ObjectNotFound: The operation can not continue. An object with CUID AYLTrZlhHvVKvFC8wnbvRow does not exist in the target collection (FWM 02037).
 at com.businessobjects.lcm.service.common.ver2.operations.CTSWebServiceSettingsOperationUtils.querySettingsInfoObject(CTSWebServiceSettingsOperationUtils.java:51)

...

• The Tomcat logs show statements like:

SEVERE: Servlet.service() for servlet equinoxbridgeservlet threw exception
java.lang.RuntimeException: javax.servlet.ServletException: com.businessobjects.lcm.utilities.LCMException: com.businessobjects.lcm.utilities.LCMException: The operation can not continue. An object with CUID AYLTrZlhHvVKvFC8wnbvRow does not exist in the target collection (FWM 02037)

...

Caused by: javax.servlet.ServletException: com.businessobjects.lcm.utilities.LCMException: The operation can not continue. An object with CUID AYLTrZlhHvVKvFC8wnbvRow does not exist in the target collection (FWM 02037)
 at org.apache.jasper.runtime.PageContextImpl.doHandlePageException(PageContextImpl.java:865)
 at org.apache.jasper.runtime.PageContextImpl.handlePageException(PageContextImpl.java:794)
 at org.apache.jsp.jsp.adminTools.CTSWebServiceSettings_jsp._jspService(CTSWebServiceSettings_jsp.java:380)

...

•  The CTSWebservices jsp is also present in the web applications at the correct location. And issue is reproducible using a different web application server.

• SAP BusinessObjects Business Intelligence (BI) 4.1 SP2.
• Issue observed on environment upgraded to the above version (not full build).

cts, web, settings, bi, 4.1, sp1, sp2, upgrade, http, 500, promotion, management, lcm, new, job, bw, systems, web, service , KBA , BI-BIP-LCM , Lifecycle Management Console - Promotion mgmt, Version mgmt , Problem