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1985572 - All BI 4.0 Explorer related servers fail to start after applying a BI 4.0 server patch

Symptom

  • All BI 4.0 Explorer related servers like below fail to start after applying a BI 4.0 server Patch (e.g. Patch 1 for SP08)

 ExplorerExplorationServer
 ExplorerIndexingServer
 ExplorerMasterServer
 ExplorerSearchServer

  • "This server is considered failed because it has stopped 5 time(s) in 60 minute(s)." error message is output in the Windows event log
  • Recreating the Explorer servers or the Server Intelligence Agent (SIA) does not solve the problem
  • There are no Explorer server trace logs generated under the logging folder


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Environment

  • SAP BusinessObjects Business Intelligence Platform 4.0 (BI 4.0)
  • SAP BusinessObjects Explorer 4.0

Product

SAP BusinessObjects Business Intelligence platform 4.0

Keywords

BI4, BI4.0, service pack, support package, SP, Explorer Exploration Server, Explorer Indexing Server, Explorer Master Server, Explorer Search Server , KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , BI-BIP-INS , Installation, Updates, Upgrade, Patching , Problem

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