1989000 - Old Company Name is showing instead of New Company Name in Incidents screen

You have changed the name of a Org Unit (It is defined as Company), but the old name is still showing in the cases screen.

SAP Business ByDesign.

1. Go to Application and User management work center.
2. Select cases view.
3. Search and highlight or open the case

The Company name in the case is being picked from the Business Partner of the Company but not from the Org Unit.

The reason for this behavior is that the Changes in the Organizational Management is Time Dependent whereas in the other work centers and screen, it is not time dependent and it depends on the respective screen which is displaying name.

If you change the Business Partner name with the new Company name, then cases that are getting created after this change will reflect the new name.

Old Company Name, New Company Name, Incidents, screen, Application and User Management. , KBA , old company name , SRD-MD-BP , Business Partner , How To