SAP Knowledge Base Article - Preview

1989993 - The Set type CRMM* is already used in the category hierarchy SOL_HIER

Symptom

You are running solman_setup SAP Solution Manager Configuration: IT Service Management and encounter errors in the step "Configure Automatically" -> Create Hierarchy for Service Products (Step 2.3)

The error messages you get are like: "The Set type COMM_PR_UNIT is already used in the category hierarchy SOL_HIER"


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Environment

  • SAP Solution Manager 7.1
  • SAP Solution Manager 7.2

Product

SAP Solution Manager 7.1 ; SAP Solution Manager 7.2

Keywords

SOL_HIER, CRMM_PR_SRVENT, CRMM_PR_BTR, COMM_PR_LGTEXT2, COMM_PR_LGTEXT1, COMM_PR_SHTEXT, COMM_PR_UNIT, COMM_PR_SRV, CRMM_PR_SALESA, CRMM_PR_SALESG, CRMM_PR_TAX, ITSM, Set Type, Create Hierarchy  , KBA , SV-SMG-SUP , Service Desk / Incident Management , Problem

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