SAP Knowledge Base Article - Preview

1991218 - Customized search operators disappear in CRM UI


Some search operators are added for one search field in CRM UI search page. For example, search page for Change requests and Incidents.

However, after upgrade solution manager to SP09 or higher, this customizing doesn't work anymore.



SAP Solution Manager 7.1 IT Service Management
SAP Solution Manager 7.2 IT Service Management


SAP Solution Manager 7.1 ; SAP Solution Manager 7.2 ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions


webui, CRM UI, SV-SMG-SUP, query, ITSM, SM_CRM, SV-SMG-CM, operators, Search , KBA , SV-SMG-CM , Change Request Management , SV-SMG-SUP , Service Desk / Incident Management , CA-WUI-UI , User Interface , CA-WUI , WebClient User Interface , How To

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