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1994137 - Error: "HTTP Status 500 - java.lang.Runtime... JCo Exception" while clicking on Role Import tab under SAP Authentication in BI 4.1 & 4.2

Symptom

  • Error message "HTTP Status 500 - java.lang.RuntimeException: javax.servlet.ServletException: java.lang.NoClassDefFoundError: com/sap/conn/jco/JCoException received when Role Inport tab is clicked under SAP Authentication.
  • The issue occurred post upgrade from BI 4.x to newer BI4.x 
  • Multiple Entitlement Systems enabled and working.
  • Redeployment of BOE war file, does not help to fix the issue.


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Environment

  • SAP BusinessObjects Business Intelligence 4.x
  • Tomcat 7 or tomcat 8
  • AIX Operating System
  • Windows OS

Product

SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2 ; SAP BusinessObjects Business Intelligence platform 4.3

Keywords

http 500, error, unable, redeploy, roles, sap, users, entitlement , sap, authentication, runtime, error, SAP BusinessObjects Business Intelligence 4.1, BI 4.2, sapjco3.jar, sapjco3.dll. , KBA , BI-BIP-DEP , Webapp Deployment, Networking, Vulnerabilities, Webservices , Problem

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