SAP Knowledge Base Article - Preview

1994145 - The Web Intelligence viewer is slow show reports (4 minutes)

Symptom

  • Viewing Web Intelligence Reports from the BI Launch Pad
  • It takes 4 minutes to eventually show the Webi report
  • No errors in the browser, but it takes the same amount of time for the report to be displayed

End to end trace

  • An end to end trace shows 20 second delays
    { START OUTGOING CALL Outgoing: FROM [BIPSDK.EnterpriseSession:getService#BO-DEV-WEB-1:1196:42.2214:7]�
    OUTGOING tenant = 0�
    TenantClientRequestInterceptor: INCOMING tenant = 0�
    } END OUTGOING CALL Outgoing: (NO RESPONSE) SPENT [20.015] FROM [BIPSDK.EnterpriseSession:getService#BO-DEV-WEB-1:1196:42.2214:7]�
  • There are also entries in the log indicating a BI server can't be found
    pingServerFactory(): server doesn't exist, cms=bo-server.domain.com:6400,name=bo-server.APS.Auditing,kind=pjs
    pingServerFactory(): server doesn't exist, cms=bo-server.domain.com:6400,name=bo-server.APS.Search,kind=pjs
    pingServerFactory(): server doesn't exist, cms=bo-server.domain.com:6400,name=bo-server.APSucscWebi,kind=pjs


Read more...

Environment

  • Windows Server 2008
  • SAP BusinessObjects Business Intelligence Platform 4.1 SP03
  • Web Intelligence Viewer, Rich Client or HTML

Product

SAP BusinessObjects Business Intelligence platform 4.1

Keywords

KBA , BI-BIP-DEP , Webapp Deployment, Networking, Vulnerabilities, Webservices , BI-RA-WBI , Web Intelligence , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.