1994145 - The Web Intelligence viewer is slow show reports (4 minutes)

• Viewing Web Intelligence Reports from the BI Launch Pad
• It takes 4 minutes to eventually show the Webi report
• No errors in the browser, but it takes the same amount of time for the report to be displayed

End to end trace

• An end to end trace shows 20 second delays
  { START OUTGOING CALL Outgoing: FROM [BIPSDK.EnterpriseSession:getService#BO-DEV-WEB-1:1196:42.2214:7]�
  OUTGOING tenant = 0�
  TenantClientRequestInterceptor: INCOMING tenant = 0�
  } END OUTGOING CALL Outgoing: (NO RESPONSE) SPENT [20.015] FROM [BIPSDK.EnterpriseSession:getService#BO-DEV-WEB-1:1196:42.2214:7]�
• There are also entries in the log indicating a BI server can't be found
  pingServerFactory(): server doesn't exist, cms=bo-server.domain.com:6400,name=bo-server.APS.Auditing,kind=pjs
  pingServerFactory(): server doesn't exist, cms=bo-server.domain.com:6400,name=bo-server.APS.Search,kind=pjs
  pingServerFactory(): server doesn't exist, cms=bo-server.domain.com:6400,name=bo-server.APSucscWebi,kind=pjs
  
  

• Windows Server 2008
• SAP BusinessObjects Business Intelligence Platform 4.1 SP03
• Web Intelligence Viewer, Rich Client or HTML

KBA , BI-BIP-DEP , Webapp Deployment, Networking, Vulnerabilities, Webservices , BI-RA-WBI , Web Intelligence , Problem