SAP Knowledge Base Article - Public

1994202 - Unable to Receive E-Mail Notifications for Purchase Request


You have created a purchase request and no supplier is assigned yet. As a consequence, you expect system to send an E-Mail notification saying "Assign Supplier to Purchase Request" to your inbox. However you did not receive any E-Mail notifications.

Reproducing the Issue

  1. Go to the Purchase Requests and Orders work center.
  2. Go to the Purchase Requests view.
  3. Select the Open Tasks view.
  4. You can see the task Assign Supplier to the Purchase Request.
  5. However user not received any E-Mail notifications for this task.


You are not assigned to the Task Subscriptions in the Home work center.


Please follow the below steps to get the E-Mail notifications;

  1. Go to the Home work center.
  2. Go to the Inbox view.
  3. Select Subscribe to Tasks button.
  4. Select Purchase Requests and Orders task element.
  5. Select Purchase Request.
  6. Select Assign Supplier to Purchase Request for E-Mail. (If required, kindly assign the task type, Escalation: Assign Supplier to Purchase Request also).
  7. Save and Close the document.

Once the tasks are configured for E-Mail, users will receive the E-Mail notification in their inbox.


KBA , e-mail notification for purchase request , AP-PRP , Purchase Request Processing , How To


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