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SAP Knowledge Base Article - PreviewSymptom
You want to track all the changes to the status field in your service ticket. But the table is not capturing changes to all statuses.
You want to extract data to BI as well. But the extractor 0CRM_TSS_DTRACK also is not getting all data that is available in the table.
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Environment
- SAP Customer Relationship Management (CRM)
- SAP enhancement package for SAP CRM
- SAP enhancement package for SAP CRM, version for SAP HANA
Product
SAP Customer Relationship Management all versions ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions
Keywords
KBA , BW-BCT-CRM-IC , please use CRM-ANA-IC (Interaction Center) , Problem
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