1995468 - Cannot Find Scoping Question "Do you want to support e-mail channels for corporate customers?"

You want to scope question "Do you want to support e-mail channels for corporate customers?", but you cannot find it when you edit project scope.

1. Go to work center Business Configuration
2. Go to Implementation Project
3. Click button Edit Project Scope
4. Go to Questions Phase
5. Expand Service -> Customer Care -> Service Request Management
6. You cannot find question: Do you want to support e-mail channels for corporate customers?

The Question is changed to "Do you want to maintain Service Request (Tickets) automatically for incoming tickets?"

Scope the correct question "Do you want to maintain Service Request (Tickets) automatically for incoming tickets".

KBA , do you want to support e-mail channels , corporate customer , AP-RC-OUT , Output Management , How To