SAP Knowledge Base Article - Preview

1996660 - HTTP 500 error when clicking New Job in Promotion Management


Clicking 'New Job' in Promotion Management returns an HTTP 500 page containing the error below
Note: the actual path to the file mentioned in the error will vary from system to system

HTTP Status 500 - java.lang.RuntimeException: javax.servlet.ServletException: com.businessobjects.lcm.utilities.LCMException: com.businessobjects.lcm.utilities.LCMException: com.crystaldecisions.sdk.exception.SDKServerException: Could not open the file D:\BOBJ\SAP BusinessObjects Enterprise XI 4.0\FileStore\Input\a_016\014\000\3600\lcm.webservice.authen.config-guid[ed96a314-be12-4f90-869c-fcd63246aaa3604].properties.



  • SAP BusinessObjects Business Intelligence Platform 4.x (4.1 / 4.2 / 4.3)
  • Windows/Linux


SAP BusinessObjects Business Intelligence platform 4.2 ; SAP BusinessObjects Business Intelligence platform 4.3


HTTP Status 500, Promotion Management Tool, LCM, BI Platform, .properties file, FRS , KBA , BI-BIP-LCM , Lifecycle Management Console - Promotion mgmt, Version mgmt , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.