Symptom
You have defined a Call Result custom text for a particular localization; however, CDT translates based on English default values instead of the custom ones once the agent switches to that specific language.
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Environment
SAP Business Communication Management 7.0 and up
Product
SAP Contact Center, on-premise edition 7.0
Keywords
OB campaign, Call List Translations, Tranlate, translate, CallResults, Classifiers, CallClassifiers, Localization , KBA , CRM-BCM-CMS , Please use CRM-CCI , Problem
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