SAP Knowledge Base Article - Preview

1997785 - BCM 7 - Outbound Call Results Classifiers are not correctly translated after switching language in CDT

Symptom

You have defined a Call Result custom text for a particular localization; however, CDT translates based on English default values instead of the custom ones once the agent switches to that specific language.


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Environment

SAP Business Communication Management 7.0 and up

Product

SAP Contact Center, on-premise edition 7.0

Keywords

OB campaign, Call List Translations, Tranlate, translate, CallResults, Classifiers, CallClassifiers, Localization , KBA , CRM-BCM-CMS , Please use CRM-CCI , Problem

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