1997785 - BCM 7 - Outbound Call Results Classifiers are not correctly translated after switching language in CDT

Symptom

You have defined a Call Result custom text for a particular localization; however, CDT translates based on English default values instead of the custom ones once the agent switches to that specific language.

Environment

SAP Business Communication Management 7.0 and up

Product

SAP Contact Center, on-premise edition 7.0

Keywords

OB campaign, Call List Translations, Tranlate, translate, CallResults, Classifiers, CallClassifiers, Localization , KBA , CRM-BCM-CMS , Please use CRM-CCI , Problem

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