You have set in your system that all supplier invoices that have an accepted exception should be sent to approval, however for a specific invoice, the approval process was not triggered.
Reproducing the Issue
- Go to the work center Supplier Invoicing
- Go to the view Invoices and Credit Memos
- Select a Supplier Invoice that once had the status Exception
- Click on Post
- The invoice is posted without approval
The exceptions were created and accepted by different users.
If the user that accepted the exception is not the same one that have created it, the approval process will not be triggered, since there are two users involved.
This can be confirmed by accessing the Exceptions tab of the supplier invoice, selecting the accepted exception and clicking on Action Log. You will see that the user that created the exception is not the one who accepted it.
This is a standard behavior. The approval process will only be triggered if the same user creates and accepts the exception. Then, the approval of a second user will be necessary.
KBA , AP-SIP-SIV , Supplier Invoice , How To