Symptom
- Installing Crystal Reports XO (11.0) on Windows Server 2012.
- During the install the following error is thrown:
"Error 1713. Crystal Reports cannot install one of its required products"
Environment
- Crystal Reports XI (11.0.x)
- Windows Server 2012
Cause
- Crystal Reports XI is not supported on Windows Server 2012
Resolution
- Update the CR XI install to CR XI R2A (11.5.x).
- Use the instructions in this blog to update to CR XI R2A.
- NOTE:
- CRXI R2A is also not officially supported on Windows Server 2012.
- For more information see this wiki.
- This is a reported, but untested solution!
Keywords
CR 11 2011 install , KBA , BI-RA-CR , Crystal Reports designer or Business View Manager , Problem
Product
SAP Crystal Reports XI ; SAP Crystal Reports XI R2