SAP Knowledge Base Article - Public

1998563 - Error 1713 when installing Crystal Reports XI (11.0.x) on Windows Server 2012


  • Installing Crystal Reports XO (11.0) on Windows Server 2012.
  • During the install the following error is thrown:


"Error 1713. Crystal Reports cannot install one of its required products"


  • Crystal Reports XI (11.0.x)
  • Windows Server 2012


  • Crystal Reports XI is not supported on Windows Server 2012


  • Update the CR XI install to CR XI R2A (11.5.x).
  • Use the instructions in this blog to update to CR XI R2A.


  • NOTE:
    • CRXI R2A is also not officially supported on Windows Server 2012.
    • For more information see this wiki.
    • This is a reported, but untested solution!


CR 11 2011 install , KBA , BI-RA-CR , Crystal Reports designer or Business View Manager , Problem


SAP Crystal Reports XI ; SAP Crystal Reports XI R2