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SAP Knowledge Base Article - PreviewSymptom
The caller position in queue suddenly jumps to a lower position. In other words, the caller is placed further back in the queue.
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Environment
SAP Contact Center 7.0
Product
SAP Contact Center, on-premise edition 7.0
Keywords
Custom IVR, WCD, IVRTalk, FILE_PLAYED, queue position jump , KBA , CRM-CCI , Contact Center Infrastructure , Problem
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