2003613 - Multilevel categorization is greyed out in the service order

Symptom

Unable to select the categories in the custom service order or incident transaction types

Environment

SAP Customer Relationship Management 7.0 or above
SAP CRM Web Client User Interface (WebUI)
SAP Solution Manager 7.2

Product

SAP Customer Relationship Management 7.0 ; SAP enhancement package 1 for SAP CRM 7.0 ; SAP enhancement package 2 for SAP CRM 7.0

Keywords

TXN_TYPE_AND_CATALOGTYPE, SUBJECT_PROFILE, CL_CRM_ERMS_CATEGO_VA_1ORDER, multilevel categorization, , KBA , CRM-BTX-BF-CAT , Categorization and Reference Object in Transactions , SV-SMG-SUP , Service Desk / Incident Management , CRM-BTX-SVO , Service Order , Problem

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