2004907 - Unable to Update Personal Address of Contacts of Existing Customers Using the Migration of Customers

When updating the Personnel Address (such as Mobile Number, Phone Number and Fax Number) of the Contacts of existing Customers, the system throws the below error messages:

Net update with data in tab: Contacts - Personal Addresses field: Fax is not supported

Net update with data in tab: Contacts - Personal Addresses field: Phone is not supported

Net update with data in tab: Contacts - Personal Addresses field: Mobile is not supported

or

Update not possible; specified data for CUSTOMER-CONTACT_PERSON with key UUID-CONTENT = `XYZ` does not exist” (Where XYZ refers to the Account UUID)

SAP Business ByDesign

1. Go to Business Configuration work center.
2. Go to Overview View.
3. In the search field, insert Migration of Customers.
4. Click Migration of Customers.
5. Click Migrate customers using the migration tool.
6. Select the respective file.
7. Click Execute Migration.
8. Click Execute Migration Step-by-Step.

The below error messages are displayed:

Net update with data in tab: Contacts - Personal Addresses field: Fax is not supported

Net update with data in tab: Contacts - Personal Addresses field: Phone is not supported

Net update with data in tab: Contacts - Personal Addresses field: Mobile is not supported

NOTE: Migration Mode is Modify already existing records.

 Modify or Enhance is not supported for Mobile Number, Phone Number and Fax Number of the Contacts.

The phone number is together with the mobile number in one structure and for this structure, if the phone number is updated, the mobile number will be deleted and vice versa. To prevent data loss, this feature is not supported.

NOTE: Mass Data Maintenance is a part of data Migration and the concept remains same.

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