Symptom
- Error "An error occurred from viewer control (LO 02029)"
- Error "GetDocumentInformation exception (Error: WRE 99999)"
- Error "The request channel timed out while waiting for a reply after 00:01:00"
Environment
- SAP BusinessObjects Business Intelligence 4.1 SP02
- SAP BusinessObjects Live Office
Reproducing the Issue
Workflow 1
- Open Live Office in Excel (or PowerPoint ...)
- Log on and try to insert a specific webi report
- Error message displayed after exactly 60 seconds.
Workflow 2
- Open Live Office in Excel (or PowerPoint ...)
- Log on and select a specific webi document.
- When the document is opened try to navigate between reports
Cause
This is a problem in SAP BusinessObjects Business Intelligence Platform 4.1 SP02, however there is no official bug logged for this issue.
Resolution
The issue not reproducible in BI 4.1.2.4 & BI 4.1.3.0
Keywords
one minute time out timed hang , KBA , BI-BIP-LO , Live Office , Bug Filed
Product
SAP BusinessObjects Dashboards 4.0