SAP Knowledge Base Article - Public

2007280 - Erroe LO 02029 and WRE 99999 in Live Office when trying to insert Webi Document


  • Error "An error occurred from viewer control (LO 02029)"



  • Error "GetDocumentInformation exception (Error: WRE 99999)"


  • Error "The request channel timed out while waiting for a reply after 00:01:00"


  • SAP BusinessObjects Business Intelligence 4.1 SP02
  • SAP BusinessObjects Live Office

Reproducing the Issue

Workflow 1

  1. Open Live Office in Excel (or PowerPoint ...)
  2. Log on and try to insert a specific webi report
  3. Error message displayed after exactly 60 seconds.

Workflow 2

  1. Open Live Office in Excel (or PowerPoint ...)
  2. Log on and select a specific webi document.
  3. When the document is opened try to navigate between reports



This is a problem in SAP BusinessObjects Business Intelligence Platform 4.1 SP02, however there is no official bug logged for this issue.


The issue not reproducible in BI & BI


one minute time out timed hang , KBA , BI-BIP-LO , Live Office , Bug Filed


SAP BusinessObjects Dashboards 4.0