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2009600 - 'Cannot Access External data' error #2170 when accessing a dashboard with HTTPs


  • Dashboard contains web services connections defined as HTTPS url
  • Crossdomain files are configured and accessed correctly
  • The site certificate is present in the browser ( IE Internet options > Content > Certificates)
  • Unable to refresh the dashboard
  • The Fiddler/HTTPwatch trace show that the crossdomain file cannot be accessed due to a certificate error
  • Crossdomain error is displayed



  • SAP BI 4
  • HTTPS installed on Apache


SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Enterprise XI 3.1


SSL CA 2170 xcelsius poloicy cross-domain refresh display qaaws , KBA , BI-RA-XL , Obsolete: BusinessObjects Dashboards and Presentation Design , Problem

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