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2010213 - ERROR "PdShell16.exe not working anymore" - SAP PD 16.5

Symptom

  • Closing PowerDesigner 16.5 leads to error "PdShell16.exe not working anymore".
  • You may see the below error in Windows event log:

Log Name: Application
Source: Application Error
Date: yyyy/mm/dd hh:mm:ss
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: TESTHOST
Description:
Faulting application name: PdShell16.exe, version: 16.5.0.3982, time stamp: 0x50ec6efc
Faulting module name: ntdll.dll, version: 6.1.7601.18229, time stamp: 0x51fb1072
Exception code: 0xc0000374
Fault offset: 0x000ce753
Faulting process id: 0x2154
Faulting application start time: 0x01cf132bdc097eaf
Faulting application path: C:\Program Files (x86)\Sybase\PowerDesigner 16\PdShell16.exe
Faulting module path: C:\Windows\SysWOW64\ntdll.dll
Report Id: 22aca7fb-7f1f-11e3-83c9-92cff6240650
Event XML:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-01-17T02:29:06.000000000Z" />
<EventRecordID>4601</EventRecordID>
<Channel>Application</Channel>
<Computer>TESTHOST</Computer>
<Security />
</System>
<EventData>
<Data>PdShell16.exe</Data>
<Data>16.5.0.3982</Data>
<Data>50ec6efc</Data>
<Data>ntdll.dll</Data>
<Data>6.1.7601.18229</Data>
<Data>51fb1072</Data>
<Data>c0000374</Data>
<Data>000ce753</Data>
<Data>2154</Data>
<Data>01cf132bdc097eaf</Data>
<Data>C:\Program Files (x86)\Sybase\PowerDesigner 16\PdShell16.exe</Data>
<Data>C:\Windows\SysWOW64\ntdll.dll</Data>
<Data>22aca7fb-7f1f-11e3-83c9-92cff6240650</Data>
</EventData>
</Event>


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Environment

SAP PowerDesigner (PD) 16.5

Product

SAP PowerDesigner 16.5

Keywords

KBA , BC-SYB-PD , PowerDesigner , Problem

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