SAP Knowledge Base Article - Public

2010746 - Crystal Server 2013 Installation Finished with Errors

Symptom

  • New SAP Crystal Server 2013 installation failed with errors

  • In the installation log (setupengine.log):

    • 12:32:46.678 2014/04/28, 12:32:46: Starting CheckGoodStatus of CMS
      12:32:46.693 2014/04/28, 12:32:46: Checking for any CMS errors...
      12:32:46.693 2014/04/28, 12:32:46: cmdLine: ["C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win64_x64\sapjvm\bin\java.exe" -Dbobj.enterprise.home="C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\\" -jar "C:\Program Files (x86)\SAP BusinessObjects\\SAP BusinessObjects Enterprise XI 4.0\java\lib\CmsErrorRetriever.jar" "CRYSTAL:6400" "en"]
      12:32:47.787 *#*_*|Missing parameter dbkey, expected in C:\\Program Files (x86)\\SAP BusinessObjects\\SAP BusinessObjects Enterprise XI 4.0\\win64_x64\\_boe_CRYSTAL.dbinfo. (FWB 00083)|Missing parameter dbkey, expected in C:\\Program Files (x86)\\SAP BusinessObjects\\SAP BusinessObjects Enterprise XI 4.0\\win64_x64\\_boe_CRYSTAL.dbinfo. (FWB 00083)*_*#*
      *#*_*|The root server reported an error Initialization Failure.|The root server reported an error Initialization Failure.*_*#*

    • (FWM 20032)|Could not reach CMS 'CRYSTAL:6400'. The CMS on machine 'CRYSTAL' was stopped due to critical errors.
      - Missing parameter dbDriver, expected in C:\\Program Files (x86)\\SAP BusinessObjects\\SAP BusinessObjects Enterprise XI 4.0\\win64_x64\\_boe_CRYSTAL.dbinfo. (FWB 00083)
      - The root server reported an error Initialization Failure.

  • The dbinfo file cannot be found under <disk>:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win64_x64. This file contains the connection information to the CMS database, the CMS cannot start without this file.

Environment

  • SAP Crystal Server 2013 SP3
  • Windows Server 2008 R2

Reproducing the Issue

  • Install Crystal Server 2013 using all default options (full install)

Cause

The operating system does not meet the Product Availability Matrix (PAM) requirement.

Resolution

Minimum OS requirement for Crystal Server 2013:

  • Windows Server 2008 x64 with SP2
  • Windows Server 2008 R2 x64 with SP1
  • Windows Server 2012
  • Windows Server 2012 R2 (starting CR Server 2013 SP2)

Please update the operating system service pack on your server accordingly.

For detailed information, please refer to the BI Platform 4.1 (equivalent to CR Server 2013) PAM document. If you are not sure where to find it, please refer to KBA 1338845 - How to find Product Availability Matrix (PAM) / Supported Platforms Document for SAP BusinessObjects Products.

Keywords

cr server, crs2013, crs, install, failed, problem, issue, not working, Missing parameter dbkey, Missing parameter dbDriver, FWB 00083, FWM 20032, dbinfo, windows os, bi 4.1, , KBA , BI-BIP-DEP , Webapp Deployment, Networking, Vulnerabilities, Webservices , Problem

Product

SAP Crystal Server 2013