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2011380 - Previous SUM not finished properly and asking for CLEAN MODULE PASSWORD

Symptom

The dialog step "Clean Module Password" is displayed in Software Update Manager (SUM) in a Java system upgrade.

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SUM has detected leftover artifacts that originate from previous SUM execution that was left unfinished. This SUM instance can attempt to cleanup the leftover data. In order to proceed please open OSS message in BC-UPG-TLS-TLJ with the following information:
1. Your execution code: xxxxxxxxxx
2. Explanation why the previous SUM run was not finished. If possible: In which step you have stopped it. Error in stack file prompting mixed descriptors. Recreated new Maintenance Planner stack file.
3. Request the message to be transferred to development support so that a password can be generated for your case.
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Environment

  • SAP NetWeaver AS JAVA
  • Software Update Manager (SUM)

Product

SAP NetWeaver 7.0 ; SAP NetWeaver 7.3 ; SAP NetWeaver 7.4 ; software logistics toolset all versions

Keywords

SUM, clean-module-password, CLEAN, MODULE, PASSWORD, reset ,restore, shadow, upgrade, update, software update manager, clean module password , KBA , BC-UPG-TLS-TLJ , Upgrade tools for Java , Problem

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