- IRT Waning
- MPT Warning
- IRT Exceeded
- MPT Exceeded
- Status does not reflect all statuses expected
- IRT and MPT status search not working as expected
- Incident has conflicting status and service level information (e.g. MPT Exceeded but Status only shows Confirmed and MPT Warning):
- Only MPT Warning is shown in Status AB though MPT Exceeded is true as well:
SAP Solution Manager
SAP Solution Manager all versions
ITSM, AI_CRM_PROCESS_SLA , KBA , SV-SMG-SUP , Service Desk / Incident Management , Problem
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