SAP Knowledge Base Article - Preview

2012629 - IOMS installer appears to be stuck for a long time during patch install


  • While installing IOMS patch for BI 4.1 SP2, the installer seems to be stuck at the "undeploying web content" step for a long time
  • Upon reviewing the the <IOMS install folder>\InstallData\logs\<install-timestamp-folder>\SetupEngine.log, it is clear that IOMS installer seems to be waiting on something for several minutes which explains the hang behavior



  • Integration option for Microsoft Sharepoint (IOMS) for BI 4.1 and above
  • Microsoft Sharepoint server 2010
  • Windows 2008 server


SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.0, feature pack 3 ; SAP BusinessObjects Business Intelligence platform 4.1 ; integration option for Microsoft Office SharePoint software 1.0


BI 4.0 4.1 IOMS sharepoint SP install fail stuck freeze webcontent undeploy deploy SPTimerV4 Timer service , KBA , BI-BIP-INS , Installation, Updates, Upgrade, Patching , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.