Symptom
While trying to change the multi customer project task or milestone status to complete then the system throws an error message as "Cannot complete task XYZ-N; associated sales order item(s) not yet delivered".
Environment
SAP Business ByDesign
Reproducing the Issue
- Navigate to Project Management Work center.
- Choose Projects view.
- Choose Projects sub view.
- Choose Project XYZ .
- Choose Edit -> Project Plan button.
- Choose the Project Task or Milestone XYZ –N now when you try to change the status to Complete or Complete and Close then system throws an error message as Cannot complete task XYZ-N; associated sales order item(s) not yet delivered.
Cause
Because the multi customer project task or milestone XYZ-N is associated to the sales order or sales order items hence you are not allow to complete or close the project task or project milestone without finishing the delivery and the invoicing of the associated sales order.
Resolution
If the Sales Order is In Process/ In Preparation status you cannot complete or close the Project task or Milestone which are associated to Sales Order.
Steps to check if there are any open Sales Order for the Project task or Milestone:
- Select the Project task or Milestone to be closed
- Open Sales tracking tab
- Search for Project task or Milestone name
- We can see the associated Sales orders and its respective status
Kindly finish the delivery and the invoice then try to complete or close the project task or milestone.
Keywords
Cannot complete task XYZ-N; associated sales order item(s) not yet delivered, Complete Project, Project task cannot be closed , KBA , AP-SLO , Sales Order Processing , How To