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2013568 - Update tool returns "instance is not detected" error


During the update the following error is returned in the log files:

<DATE>[Error ]: The following problem has occurred during step execution: The update tool is unable to detect the instances information. Check that the SAP Start Services are running for all instances in the cluster. See SAP Note 1401712 for further information.
<instance> instance is not detected.

The sapstartsrv service do not return all trusted known system instances with the GetSystemInstanceList method execution:

sapcontrol -nr <instance number> -function GetSystemInstanceList 



SAP NetWeaver Release independent


SCS instance is not detected, ASCS , KBA , BC-CST-STS , Startup Service , Problem

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