After having updated the SAP Solution Manager 7.10 system to SP level higher than SP11, the Diagnostics Agents no longer connect to the SAP Solution Manager, in case the certificate based authentication is used.
Additionally, in the Agent Administration UI -> Tab “Non-authenticated agents”, the following error is shown:
J2EE connection user : CN=SMD_AGT,OU=SAP AGS,O=SAP,C=DE
Authentication method: certificate
Exception during getInitialContext operation. Wrong security
principle/credentials. [Root exception is
com.sap.engine.services.security.exceptions.BaseLoginException: Cannot authenticate the user.]
The following picture describes the issue:
- SAP Solution Manager 7.10 SP11, SP12, SP13 and SP14.
- SAP Solution Manager Diagnostics
disconnected trusted p4 p4s Diagnostics Agent cannot connect to the Solution Manager using certificate based method - Solution Manager 7.10 SP11 SP12 SP13 SMD SMDAgent , KBA , SV-SMG-DIA-SRV-AGT , Agent Framework , Bug Filed
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