2013708 - Cannot Create Invoice When Deactivate the Down Payments Transfer Indicator

When you deactivate the Down Payments Transfer indicator using the Invoice - Advanced functionality for an invoice request, the following error message occurs and the invoice cannot be created:

Invoice request XYZ type Invoice Request has assigned down payment request EFG

Prerequisites:

• You created sales order ABC (ABC represents the sales order ID).
• You created a down payment request EFG by selecting the sales order ABC and clicking on the Create Down Payment button (EFG represents the down payment request ID).
• The payment and clearing for down payment request EFG is completed and the down payment EFG can be assigned to an invoice request.
• An outbound delivery XYZ has been posted for sales order ABC (XYZ represents the outbound delivery ID).
• A service has been confirmed which can now be invoiced via the sales order invoice request ABC.
• Go to the work center Customer Invoicing and select the Invoice Requests view.
• You can now the following 2 invoice requests based on sales order ABC available for invoicing:
  Sales order invoice request ABC
  Outbound delivery invoice request XYZ

1. Go to the Customer Invoicing work center.
2. Select the Invoice Requests view.
3. Select outbound delivery invoice request XYZ.
4. Click on the Invoice - Advanced button.
5. Deactivate the Down Payments Transfer indicator and click OK.
6. The following error message occurs and the invoice cannot be created:
   Invoice request XYZ type Invoice Request has assigned down payment request EFG
7. The new invoice cannot be created.

 

 

System behaviour if the Down Payments Transfer indicator in the Invoice-Advance functionality is activated:

If a down payment request is assigned to an invoice request the system will assign the down payment request to the invoice document.
Please note, if a down payment request has been created via a sales order, you will not be able to see the assignment in the General tab of the outbound delivery invoice request under the section Assigned Down Payments because the system does not check the pricing details but the system will automatically transfer the down payment to the invoice as the outbound delivery request is based on the sales order for which the down payment request was created.

 

System behaviour if the Down Payments Transfer indicator in the Invoice-Advance functionality is deactivated:

If the down payment transfer indicator is not activated, the system will check if there is any open down payments available for customer account. If it is available application will return warning message and internally it is not processing further. For example if no open down payment requests exists the system will create the respective invoice. Deactivation of this indicator will validate whether an open down payment requests exist for customer account or not. If it is available, the system will not allow for invoice creation and return the error.

This is the current system behaviour.

Case Document 2013735 - Not Possible to Not Assign a Down Payment Request in an Invoice Request

KBA , AP-CI , Customer Invoice Processing , How To

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