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2014169 - Customer sees that certain client devices are not receiving messages from the DOE back-end using SUP 2.1.3.


  • Messages are not being received from the DOE(Data Orchestration Engine) backend to certain client devices.
  • Messages are being sent up to the DOE fine from the client devices in question.
  • The logs do indicate that the messages are being received from the DOE but not being sent to the JMS queues.




  • Sybase Unwired Platform 2,1,3
  • SAP backend EIS
  • DOE connecting to SAP backend requiring message based syncs
  • Windows Mobile 5.x devices.


Sybase Unwired Platform 2.1


DOEC JMSBRidge DOE , KBA , MOB-SUP-RT-IMO , SUP Runtime Mobile Office , Problem

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