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2014472 - Web Intelligence: Why is there no message when the Idle Connection Timeout limit has been reached?


  • A user is logged in to BI Launchpad and is viewing a Web Intelligence (WebI) report
  • The report is not being interacted with for a period of time which exceeds the Idle Connection Timeout setting on the Web Intelligence processing server, but the user is performing other actions in BI Launchpad so the BI Launchpad session timeout is not being exceeded.
  • When the user subsequently attempts to refresh the report, an error appears:

    FatalException occurred. The cause was :
    com.businessobjects.corba.generic.container.proxy.internal.DependencyFailoverCallbackImpl$FailoverFatalException: Prepare failover failed

  • Why is there no friendly message warning the user that this timeout is approaching, similar to the BI Launchpad session expiry warning?



  • SAP BusinessObjects Enterprise XI 3.x
  • SAP BusinessObjects Business Intelligence 4.x


SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.0, feature pack 3 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Enterprise XI 3.0 ; SAP BusinessObjects Enterprise XI 3.1


BOE BI BI4 BI40 BI41 40 41  XI3 XI31 XI 3.1 enterprise infoview bilaunchpad launch pad webi interactive analysis wid report document view refresh fetch viewer timeout pause wait long time inactivity inactive logon logoff log off on error message warning pop up popup window time out limit option configure configuration CMC services settings expire expiry expiring invalid revoke revoked null timed token fail over failover occured , KBA , BI-RA-WBI , Web Intelligence , BI-RA-WBI-FE , Front End/Client , Problem

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