SAP Knowledge Base Article - Preview

2015342 - 'Invalid credentials' on SAP BI Mobile app


"Invalid credentials" pop up message is obtained when trying to login to SAP BI application after upgrading to v5.1.10.

Inv cred no ID.png

SAP BI app logs contain:

[ERROR] 401:com.sybase.sup.server.msgchannel.internal.MessageChannelException: Login Failed: user 'user@MobiSec'/Location:callServer + 347
[ERROR] 401:com.sybase.sup.server.msgchannel.internal.MessageChannelException: Login Failed: user 'user@MobiSec'/Location:-[ODPRequest startSynchronous] + 1287
|I|: processResponse GetVersion
|I|:  Logging ...GetVersion Processresponse ..response.statusCode <=0.. Looks like not able to connect to server



  • SAP BusinessObjects Business Intelligence Platform (BI) 4.0
  • SAP BusinessObjects Business Intelligence Platform (BI) 4.1
  • SUP 2.3 SP3
  • SAP BI Mobile 5.1.10 & 5.1.12
  • Connection type - Legacy SMP BOE connection


SAP BusinessObjects Mobile 5.0.0 for iPhone and iPad ; SAP BusinessObjects Mobile 6.0.0 for iOS ; SAP Mobile Platform 2.3


SP05; 11;; (419636); regression; Relay; Server; Patch; 16; iOS; 7.1.1; , KBA , MOB-APP-BI-IOS , BI Mobile on iPad/iPhone , MOB-SUP-SCC , Sybase Control Center Administration , Bug Filed

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.