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2015342 - 'Invalid credentials' on SAP BI Mobile app

Symptom

"Invalid credentials" pop up message is obtained when trying to login to SAP BI application after upgrading to v5.1.10.

Inv cred no ID.png

SAP BI app logs contain:

[ERROR] 401:com.sybase.sup.server.msgchannel.internal.MessageChannelException: Login Failed: user 'user@MobiSec'/Location:callServer + 347
[ERROR] 401:com.sybase.sup.server.msgchannel.internal.MessageChannelException: Login Failed: user 'user@MobiSec'/Location:-[ODPRequest startSynchronous] + 1287
|I|: processResponse GetVersion
|I|:  Logging ...GetVersion Processresponse ..response.statusCode <=0.. Looks like not able to connect to server


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Environment

  • SAP BusinessObjects Business Intelligence Platform (BI) 4.0
  • SAP BusinessObjects Business Intelligence Platform (BI) 4.1
  • SUP 2.3 SP3
  • SAP BI Mobile 5.1.10 & 5.1.12
  • Connection type - Legacy SMP BOE connection

Product

SAP BusinessObjects Mobile 5.0.0 for iPhone and iPad ; SAP BusinessObjects Mobile 6.0.0 for iOS ; SAP Mobile Platform 2.3

Keywords

SP05; 11; 5.1.10.1; (419636); regression; Relay; Server; Patch; 16; iOS; 7.1.1; , KBA , MOB-APP-BI-IOS , BI Mobile on iPad/iPhone , MOB-SUP-SCC , Sybase Control Center Administration , Bug Filed

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